Frequently Asked Questions

1. How long does delivery take?

We typically deliver within 5–7 business days across India. Express delivery options may be available at checkout.

2. Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking link via email. You can also track your order from your account page.

3. What sizes do you offer?

We offer sizes from XS to XXL. Please refer to our size guide on each product page to find your perfect fit.

4. How do I return an item?

You can return items within 14 days of delivery. Please visit our Return Policy page for full details.

5. Are your products authentic? 

Absolutely! All SHOEBILL products are 100% original and quality checked before shipping.

6. How do I contact customer support?

You can reach us at support@shoebill.in or visit our Contact page. We're available Monday – Saturday, 10:00 AM – 6:00 PM IST.

7. Do you ship internationally?

Currently, we only ship within India. We're working on expanding internationally — stay tuned!